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Contacts fields

This page provides an overview of all fields available on contact detail pages.

Property cards

Field name Person Group Organization remarks
Person full name yes - - -
Group name yes yes - -
Organization name yes yes yes -
Relation number yes yes yes -
Active yes yes yes -
Primary phone yes yes yes -
Mobile phone yes - - -
Email yes - yes -
Physical address yes yes yes Only the visiting address is displayed.
Alert yes yes yes -
Notes yes yes yes -

Time line cards

Ticket rows

Field name remarks
Date created The date is used to group rows. Therefore the date is displayed outside the cards. The time is displayed within the individual cards.
Ticket type -
Queue -
Assignee If applicable
Subject -
Status -

Activity rows

Field name remarks
Start date Scheduled start date. The date is used to group rows. Therefore the date is displayed outside the cards. The time is displayed within the individual cards.
Activity type -
Type -
Owner This can be either a queue or a user
Subject -
Status -
Duration Scheduled duration.

Unplanned data grid

Field name remarks
Activity type -
Number -
Status -
Summary -
Owner -
Type -

Attachment data grid

Field name remarks
File name -
Size -
Type -
Summary -
Added by -
Date modified -
Modified by -



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