Ticket fields¶
This page provides an overview of all fields available on ticket detail pages.
Property cards¶
Ticket properties¶
| Field name | remarks |
|---|---|
| Ticket type | - |
| Subject | - |
| Status | - |
| Priority | - |
| Category | - |
| Queue | - |
| Assignee | - |
| Date due | - |
| Date created | - |
Requester properties¶
| Field name | remarks |
|---|---|
| Person | This property is displayed as a hyperlink to allow you to easily navigate to the person details to look into their file. |
| Group | This property is displayed as a hyperlink to allow you to easily navigate to the group details to look into the history. |
| Organization | This property is displayed as a hyperlink to allow you to easily navigate to the organization details to look into the history. |
| Primary phone | - |
| Mobile phone | - |
| - | |
| Address | - |
Note
On tickets of type Problem, the requester details may be empty. Problem rows can be created without a specific requester in case it is a more generic problem that affects more than one contact.
Service & Asset properties¶
| Field name | remarks |
|---|---|
| Product | - |
| Serial number | - |
| Asset number | - |
SLA properties¶
| Field name | remarks |
|---|---|
| SLA Number | - |
| Priority | - |
Time line cards¶
Event rows¶
| Field name | remarks |
|---|---|
| Date created | The date is used to group rows. Therefore the date is displayed outside the cards. The time is displayed within the individual cards. |
| Event type | - |
| Publicly visible | Events rows with a small earth icon in the top right are marked as publicly visilbe. Events row without the icon are marked as internal events/notes. |
| Extra time used | - |
| Created by | - |
| Subject | - |
| Notes | - |
| Attachments | - |
Activity rows¶
| Field name | remarks |
|---|---|
| Start date | Scheduled start date. The date is used to group rows. Therefore the date is displayed outside the cards. The time is displayed within the individual cards. |
| Activity type | - |
| Type | - |
| Owner | This can be either a queue or a user |
| Subject | - |
| Status | - |
| Duration | Scheduled duration. |
| Notes | - |
Unplanned data grid¶
| Field name | remarks |
|---|---|
| Activity type | - |
| Number | - |
| Status | - |
| Summary | - |
| Owner | - |
| Type | - |
Attachment data grid¶
| Field name | remarks |
|---|---|
| File name | - |
| Size | - |
| Type | - |
| Summary | - |
| Added by | - |
| Date modified | - |
| Modified by | - |
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