Ticket fields
This page provides an overview of all fields available on ticket detail pages.
Property cards
Ticket properties
| Field name |
remarks |
| Ticket type |
- |
| Subject |
- |
| Status |
- |
| Priority |
- |
| Category |
- |
| Queue |
- |
| Assignee |
- |
| Date due |
- |
| Date created |
- |
Requester properties
| Field name |
remarks |
| Person |
This property is displayed as a hyperlink to allow you to easily navigate to the person details to look into their file. |
| Group |
This property is displayed as a hyperlink to allow you to easily navigate to the group details to look into the history. |
| Organization |
This property is displayed as a hyperlink to allow you to easily navigate to the organization details to look into the history. |
| Primary phone |
- |
| Mobile phone |
- |
| Email |
- |
| Address |
- |
Note
On tickets of type Problem, the requester details may be empty. Problem rows can be created without a specific requester in case it is a more generic problem that affects more than one contact.
Service & Asset properties
| Field name |
remarks |
| Product |
- |
| Serial number |
- |
| Asset number |
- |
SLA properties
| Field name |
remarks |
| SLA Number |
- |
| Priority |
- |
Time line cards
Event rows
| Field name |
remarks |
| Date created |
The date is used to group rows. Therefore the date is displayed outside the cards. The time is displayed within the individual cards. |
| Event type |
- |
| Publicly visible |
Events rows with a small earth icon in the top right are marked as publicly visilbe. Events row without the icon are marked as internal events/notes. |
| Extra time used |
- |
| Created by |
- |
| Subject |
- |
| Notes |
- |
| Attachments |
- |
Activity rows
| Field name |
remarks |
| Start date |
Scheduled start date. The date is used to group rows. Therefore the date is displayed outside the cards. The time is displayed within the individual cards. |
| Activity type |
- |
| Type |
- |
| Owner |
This can be either a queue or a user |
| Subject |
- |
| Status |
- |
| Duration |
Scheduled duration. |
| Notes |
- |
Unplanned data grid
| Field name |
remarks |
| Activity type |
- |
| Number |
- |
| Status |
- |
| Summary |
- |
| Owner |
- |
| Type |
- |
Attachment data grid
| Field name |
remarks |
| File name |
- |
| Size |
- |
| Type |
- |
| Summary |
- |
| Added by |
- |
| Date modified |
- |
| Modified by |
- |
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