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Published by: Ilko van der Velden
Published on: April 30, 2021 17:21

Update Available for customers: The update will be available soon.

Release notes v1.4

A fully packed Service Hub release is here today, with enhancements, fixes and above all new features for all to enjoy.

Asset Property Card

We added the ability to view and edit assets. We included a timeline which will provide information regarding related tickets and updates applied to the asset.

To be more specific, the following information is visible in the timeline.

  • Related tickets
  • Status updates
  • Owner updates
  • Location updates

The following information will be available in the asset property card.

  • Asset number
  • Item name
  • Description
  • Item code
  • Serial number
  • Quantity
  • Price
  • Active
  • Purchase date
  • Installation date
  • Can de loaned

The following fields can be edited in an asset.

  • Serial number
  • Status
  • Active
  • Can be loaned

Attachments can be viewed only at this time.

To edit an asset click the Edit. icon located on the top right of the property card.

Ticket Property Card

We also added a view state for the tickets. This way you will be able to click an asset, for example, and it will directly bring you to the related asset.

In order to edit a ticket you click the Edit. icon located on the top right of the property card.

Ticket Property Card Edit state

When editing (or creating) a ticket you will immediately notice that the controls got an upgrade to the new material design look. This was done to make it easier to distinguish between read only and editable fields. Read only fields will have a dashed underline for instance.

Edit state.

Sending email

We made the first steps toward being able to send emails to the user. This can be done by selecting it from the hamburger menu or from within a ticket event and clicking the email icon.

Organization Property Card

Previously you were able to only view organizations, but now you will also be able to add and update them.

The following information will be available in the organization property card.

  • Name
  • Website
  • Relation Number
  • Active

Contact Details

  • Primary Phone
  • Alternate Phone
  • Fax
  • Email

Address

  • Street
  • Addendum 1
  • Addendum 2
  • Zip Code
  • City
  • Country
  • Region
  • Alert
  • Notes

Dashboard enhancements

Clickable sections on Dashboards.

You will be able to click certain sections of graphs or counters which will open a more detailed overview. For instance if you click a section of a pie chart which resembles the number of open incidents a list will open in the tickets section and display those actual tickets.

Dashboard configuration

  • Added an upcoming activity calendar block.

Dashboard calendar.

  • You can now click on either dashboard preview or used blocks list and it'll scroll and activate the related block.
  • You can now preview the dashboard you are creating including images of the type of block you are creating.
  • Every block now also has a "type", which corresponds with the chart type
  • Dashboard preview block now resizes immediately on new size selection
  • Dashboard preview block highlight moves when block is moved in active blocks list

Dashboard preview.

  • Clicking Home in nav menu now cancels and closes dashboard configuration

List enhancements

We made various enhancements in the lists presented to you.

Sorting - By clicking on a column you can sort the list by ascending or descending order. The arrow next to it will display which sort order it is using.

Filtering - In the top right Filter. you can enter keywords to filter within the list displayed.

Exporting - In the top right you can click the export button Download. to export the active list to excel.

Refresh - Also located in the top right corner is a button Refresh. which immediately refreshes the current list.

Search results categories

To be able to better distinguish between search results we added additional grouping per module. When you search for something it will not only group but also count the number of records returned per module.

KB_Categories.

Knowledge base articles

As you may have noticed in the screenshot above there is also an item displayed called knowledge base (better known as answerbook for the Clientele ITSM users). When you use the elastic search it will also go through the knowledge base articles. For now you will only be able to look for these articles using the search, we are working to add it as a separate item in the menu.

User List enhancements

  • The userlists now have a submenu with categorization per module

List_overview.

  • The default (system) lists are now editable.
  • Also default lists can be restored via a restore button

Deep linking

You will be able to directly access specific property cards, lists or tabs within service hub.

The deeplink has to start with the URL of your service hub environment (i.e. companyname.service-hub.com). Be aware that when using a deeplink that it will reload the entire page so any unsaved changes will be lost.

Examples for deeplinking

Navigating to a tab - companyname.service-hub.com/category

Possible categories

  • /dashboard
  • /contacts
  • /tickets
  • /activities
  • /assets

You are unable to deeplink to the searchresult section

Navigating to a specific property card - companyname.service-hub.com/category/topic/topic item ID

Example 1: "companyname.service-hub.com/tickets/ticket/3a5367c6-7b29-4619-b8f1-85e6780096ed"

Example 2: "companyname.service-hub.com/contacts/person/3a5057c6-7b29-4419-b8f1-85e6736596ed"

Possible paths.

  • /contacts/person/

  • /group/

  • /organization/

  • /tickets/ticket/

  • /activities/appointment/

  • /approval/

  • /assets/asset/

Note

As this update is effective immediately you do not need to restart your device or reload the page. In case you experience any problems feel free to contact us.